Privacy Policy

/Privacy Policy
Privacy Policy

This policy contains the following information relating to the way we collect and store data:

  • Who we are
  • Your Consent
  • What information do we collect?
  • What do we use you information for?
  • How do we protect your information?
  • Your rights
  • GDPR Compliance
  • Disclaimer
  • Terms & conditions

Who we are

This site is controlled and operated by TBBI Ltd (referred to in this Privacy Policy as “TBBI“, “we”, “us” “our” or “www.britishbutlerinstitue.com”.

This Privacy Policy (“Policy”) explains what personally identifiable information is collected and recorded about you during your visit to this site and what we do with that information. This Policy is incorporated into and forms part of the terms and conditions which apply to your use of the site. Please read this Policy carefully before submitting any information.

Your consent

By accessing, browsing or otherwise using this site, you agree and consent to the collection, use and disclosure of your personal information as outlined in this policy. Personal information is any information which identifies you including, for example, your name, email address, contact details etc.

What information do we collect?

We collect information from you when you place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. We do not save your payment details.

Active information collection

TBBI collects personal information that you voluntarily provide via the site. For example, when using the Enquiry Form will ask you to provide your name, address, telephone numbers and email address and reason for making contact. This is not an exhaustive list and will ask for additional information as relevant from time to time. You will also be asked for your consent for us to use and store your data as outlined within this policy – you will not be able to submit a form without agreeing to this.

We collect your billing address and contact details when you make an online order. Your payment card details are passed to our payment providers but we never store this information.

Passive Information Collection

As you navigate through the site, certain information may be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as:

  • Internet Protocol (IP) addresses and web logs

  • Cookies

Internet Protocol (IP) Addresses and Web Logs

An IP address is assigned to your computer each time that you access the Internet. This enables your computer to send and receive data. Generally, every time you connect to the Internet, your IP address changes. However, in some circumstances (i.e. with some broadband connections) your IP address is fixed. A fixed IP address can be associated with your particular computer and may, therefore, amount to your personal information.

Web log information is non-personal information that is collected by the computer that hosts the site each time you visit. Examples of the type of information that can be collected using your IP address and/or web log information include details of the date and time that you visited the site and the type of Internet browser and computer operating system that you used. We, or our authorised agents, use your IP address and/or web log information to collect and report aggregate information on how the site is being used and ways in which the site can be improved.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Our website is protected by a valid SSL certificate provided by COMODO CA Limited.

All payments are processed by either Sagepay.co.uk or Paypal.com. After a transaction, your private payment information (credit/debit card details) will not be stored on our servers.

We take reasonable steps to protect your personal information as you visit and use the site and to protect such information from loss, misuse, unauthorised access, disclosure, alteration or destruction. Unfortunately no data transmission can be guaranteed to be 100% secure. As a result we cannot warrant the security of any information you provide to us and you do so at your own risk.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Trusted Third Parties: Bronco Internet (Hosts), Google (Analytics), Saypay.co.uk (Payment Gateway), Paypal (Payment provider).

Storage

Following an order being placed or contact being make we will retain your details for as long as is necessary to fulfill our commitment to you and your purchase or enquiry. If you purchase an online course your details will be stored indefinitely so you are able to access your purchase at any time. You can however control how much information about you we store. Please see the ‘Your Rights‘ section below.

Our Website Hosts:

Any details we collect are stored on secure servers managed by Bronco Internet. Addresses for accounts and payment purposes are stored on secure servers managed by Bronco. Information collected from the use of the site, including personal information, may be stored on secure servers located outside the European Economic Area (“EEA”) in countries whose privacy laws are not as rigorous as those of the EEA. However, we always take steps to ensure the security of your data. By using the site, you consent to the transfer of your personal information to countries outside the EEA. We do not store credit card details nor do we share customer details with any third parties.

Bronco’s confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as they are aware. If you have any question regarding their confidentiality policy, please contact them at:

Bronco Ltd
Phoenix Business Centre
Ripon
North Yorkshire
HG4 1NS

support@bronco.co.uk

By using the site, you consent to the transfer of your personal information between TBBI and Bronco. Bronco’s privacy policy can be viewed here: bronco.co.uk/privacypolicy.

Our eCommerce Providers:

Credit/Debit Card Transactions: Any details relating to a credit or debit card order are processed by Sagepay Europe Limited. Their privacy policy can we viewed here: sagepay.co.uk/policies/privacy-policy.

Paypal Transactions: Their privacy policy can be viewed here: paypal.com/privacy-full.

Your Rights

If you would like to access the personally identifiable information we have collected about you via the site, or if you would like to cancel, correct or update your information, you may:

  • email us at enquiries@britishbutlerinstitute.com
  • contact us by post at: The British Butler Institute, Castlewood House, 77/91 New Oxford Street, London WC1A 1DG
  • To protect your privacy and security we will take reasonable steps to verify your identity before granting access or making any such cancellations, corrections or updates.
  • You can also make a request to access the information we hold about you by submitting a request here: Data Access Request

General Data Protection Regulation (Regulation (EU) 2016/679 (GDPR) compliance)

In order to meet our requirements under GDPR we will also undertake the following:

  1. We will ensure our terms & conditions, privacy and consent notices are easily accessed/made available in accurate and easy to understand language
  2. We will use your data only for the reason it was initially obtained: to contact you only in relation to your enquiry or order. We will not share or use your data for other purposes.
  3. We understand that people have the right to access their records or have their records amended or deleted (subject to other laws and regulations).

Disclaimer

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms & Conditions

Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.