I would like to personally thank you for your hard work and dedication as well as the great attention to detail which you offered us during the outstanding program you have created on behalf of the British Ambassador’s Residence in Athens. The skills and knowledge which you have shared with us will serve to enhance the team’s confidence and abilities, inspire passion and motivate them to grow in their roles and positions within our organisation. I appreciated highly the enthusiasm and the training methods adopted and the way you successfully transferred your knowledge, experience, and the attitude of a professional trainer to all of us.
The 5-day intensive training you provided was the perfect mix of hands-on skills training and communication skills training, strengthened by the focus on developing the team’s ability to adopt to the persona, behaviour, mindset and attitude of their role. A great balance between classroom work and drilling which, along with each of your own training delivery styles, ensured our trainees were fully engaged. I found your training very well tailored for our needs, your material and delivery were exceptional. I am also really grateful for your willingness to work closely with me to make the adjustments to the curriculum and schedule as needed. A very effective training for our current role and future career growth; educated us in every aspect of our professional and personal life. The training had lots of positive effects on motivating colleagues in providing exceptional services to our guests.
The team is still excited about the training and I am positive that our service standards will raise, as well as the morale of the team, much to the credit of your outstanding training. They all thoroughly enjoyed the curriculum and were delighted to have been able to spend time with someone of your standing in the butler profession. Thank you very much for sharing your wisdom and experience with us. Your personal example and attitude are among the strongest tools to demonstrate the meaning of a butler concept.
Absolutely one of the best learning experiences I have had. What impressed me the most was the education on the human condition: how to read and respond to emotions and scenarios, and how to apply them to our everyday lives. It was a truly wonderful experience!
Based on this I would not have any hesitation to recommend the services of the British Butler Institute particularly yourself, to any establishment looking to improve their services or move their existing services delivery to a new level.
Events & Residence Manager
British Embassy, Athens