Recent training in Florence, Italy.

UK : Luxury Training : Hotel & Spa Service Staff School


The British Butler Institute were recently appointed as the training provider for the Four Seasons Hotel in Florence, Italy to train the butler team. The team is undoubtedly one of the finest teams that the Institute has had the honour to train and we are delighted to say it was a huge success in terms of what we delivered and in terms of developing an ongoing relationship for the future.

Dear Gary,

Thank you very much for the training material sent. The team was raving about the training. I am mostly sad I missed it! Maybe one day I can get it implemented in Marrakesh and at that point, I will be definitely contacting you again. I will regroup with the team on Tuesday to integrate the attached material to our current procedures.

It was a pleasure this start of collaboration with you.

Kindest regards,

Andrea Obertello
Director of Rooms
Four Seasons Hotel Firenze
General Manager

Dearest Gary,

Thank you for your e-mail and kind words. It was my sincere pleasure to have you here in Florence and I am sure that our new Butlers to be, had a great training experience. We look forward to seeing the results now.

Wishing you a wonderful week-end, I hope to see you soon in a future occasion.

Best regards,
General Manager
Four Seasons Hotel Firenze 

As promised, I am writing to share the feedback about the Training you held in March here at Four Seasons Hotel, Firenze.

After all the training our Butlers attended during these months, on and off the floor, we asked them to evaluate their experience and we are thrilled to inform you that your Training was a real success.Please find here below the result of our evaluation.

As you can see from the chart below we evaluated three main points:

Application: All the six Butlers evaluated the effective application of the program. They praised the both, the concepts and the information received during the training. Furthermore, they express their satisfaction about how the experience helped them building confidence on the floor.

Content: The content of the 5 days had a good evaluation as well. It’s worth to remark the excellent feedback received for the exercises they were involved in during the training and for the great benefit they had thanks to the various debates you created.

Trainer: We are very excited to give you the excellent feedback you received. They spent great words about your professionalism, your positive attitude and the way you really motivated them during the training.

We would like to express our gratitude for helping us with your 5 day Hotel Butler Training in creating professional butlers and building their awareness about their important figure inside our hotel.

We look forward to meeting you in the near future.

Kindest Regards,
Paola Di Grazia
Human Resources Manager
Four Seasons Hotel Firenze
Borgo Pinti, 99 – 50121 Firenze, Italy