filed under Finishing School, Luxury Retail Training.

January 2015

Front of House Training Program Bespoke Alfred Dunhill Ltd

Many thanks for the outstanding training delivered. I have continued to receive positive feedback from the training you delivered.

Bourden House, our flagship store off Berkley Sq, London ​had a secret shopper in a few weeks ago, Bourden House has never hit great marks in the past. On this occasion it hit 99.5% !! A first and the best across all stores.

 

Some more feedback from the stores:

Ali from Bourdon House reported using your techniques during a sale and the VIP customer told him it was the best service he’d ever had in a store!

Gyles Horner

Head of People Development, Retail
Alfred Dunhill Ltd
5-7 Mandeville Place
London
W1U 3AY