filed under Finishing School, Luxury Retail Training.

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The Client’s Brief:

“I work on the Global Entertainment Marketing team at Nike’s World Headquarters in Beaverton, OR. Our team manages the Nike Brand with the Entertainment industry around the world. Each year, our entire team meets to discuss our strategy and team build. This year, we will be meeting in London, and would like to provide our team with inspiring experiences.”

The British Butler Institute was invited to do a etiquette presentation at the Claridge’s Hotel, London to huge success!!


Dear Gary,

First may I say, it was a great pleasure meeting you. You were such a delightful individual with wisdom and skill beyond your years.  The information and process with which you handle yourself and clientele was inspiring. My team took away more than lovely tea and cakes.  The experience far exceeded my expectations and theirs.  I will be sharing that experience with many for years to come.

I have reached out to my team several times but apparently only one photo has been sent to me so far. As they come in, I will continue to forward.

Thank you again. I can’t tell you how much your style, candor, wisdom, polish and knowledge impressed  me.  I do hope our paths cross again.

All my best,

Pam McConnell
VP/ Global Brand
Entertainment Marketing
Nike, Inc.