International Solutions for the Butler and Front of House Training
We invite you to judge The British Butler Institute not on what we say we can deliver but on the recent testimonials from our esteemed clients worldwide.
The British Butler Institute is the world’s most exclusive butler and front of house training school.
The British Butler Institute International School for Butler and front of house professionals (Trained British Style), is a private London based Institute that equips the professional with the latest skills required to meet and surpass new International Standards.
We deliver excellence and set the standard.
Recent UK News
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10 Day Butler Training School in Venice January 2016
The British Butler Institute in association with Circolo societa dell unione venezia will be running our second 10 day butler training program in Venice from 13th January – 22nd January 2016.
To view the course details and for course bookings please click HERE.
For more information please contact us on
Phone: +44 (0) …read more
The British Butler Institute Partner with The Ritz, London
The British Butler Institute is very proud to be working in partnership with the world famous The Ritz London, offering work placements for students that have completed our 4 week butler school. For more details regarding this unparalleled working opportunity at The Ritz London please contact the Butler …read more
Proudly Working in Partnership with The Wellesley, London
The British Butler Institute is very proud to be working in partnership with the fabulous hotel, The Wellesley in London, offering work placements for students that have completed our 4 week Butler School.
For more details regarding this unparalleled working opportunity please contact the Butler …read more
British Embassy Residence Athens
I would like to personally thank you for your hard work and dedication as well as the great attention to detail which you offered us during the outstanding program you have created on behalf of the British Ambassador’s Residence …read more
Manciple, All Souls College, High Street, OXFORD OX1 4AL
tel: 01865 – 279315
All Souls College, University of Oxford sent two of its recently appointed Assistant Butlers to attend a week long course at the British Butler Institute School. The aim …read more
Recent training in Florence, Italy.
The British Butler Institute were recently appointed as the training provider for the Four Seasons Hotel in Florence, Italy to train the butler team. The team is undoubtedly one of the finest teams that the Institute has had the honour …read more
British Embassy Residence Finland
Training Partnership Contract Awarded
The British Butler Institute wins training partnership contract to train the Royal Genie on the Award-winning Royal Caribbean New Royal Suite Class Experience
To read the press release click …read more
IAM Jet Centres Partnership
“We have decided to partner with The British Butler Institute to ensure we consistently deliver the highest possible service across our growing network. We hope that this will develop into a long term partnership, which allows us to constantly improve …read more
British Embassy Residence, Athens
Morgan & Mallet
The British Butler Institute is very pleased to announce a co-operation agreement with Morgan & Mallet International Household Staff Recruitment Agency.
Learn more about them on their website: …read more
5 Star Wellesley Hotel London.
The Butler training I had the pleasure to attend last Friday has exceeded my expectations.
I felt all elements were thoroughly interesting whilst still very informative.
All aspects covered allowed myself and my colleagues the ability to perfect and expand on …read more
IAM Jet Centre Barbados
Good morning Gary,
You have the team buzzing with ideas and enthusiasm for all they have learned. Things is, we now we have only just scratched the surface of the task at hand.
You may be pleased to know that you have …read more
Butler School Graduation September 2015
A truly wonderful group of students recently graduated from our Autumn Butler Program. Some of the students went back to employment others to set up their own businesses in far flung countries like Mexico and others went onto our work …read more
Luxury Aviation Training, Antiqua
Butler, Front of house professional training SFS Antiqua October 2015
Gary Williams – what a fabulous trainer and individual. We have learnt a vast amount in two days which undoubtedly will improve and impact our services. Well worth the investment in …read more
Flight Crew Aviation link
Firstly I would like to thank you and express my sincere appreciation for the 2 day service course you delivered to us this week.
Your passion for the service industry is clearly evident and contagious, and I believe the team …read more
Barcelona September 2015
Etiquette training, First Bank of Nigeria
The British Etiquette Institute where delighted to be invited to the W Hotel in Barcelona to train students from The First Bank of Nigeria recently.
We are delighted with the testimonials!
The British Butler Institute Finishing School …read more
Hotel Brain – Hotel Management, Development and Consulting
The British Butler Institute have an association with Hotel Brain – Hotel Management, Development and Consulting to deliver bespoke training services as part of the training curriculum. Hotel Brain won the 2014 Hotel Travel Awards for Greece`s leading hotel management company.read more
BBA Aviation Newsletter
MY Lady M
It was a pleasure to meet you and have you aboard Lady M.
Your assistance and training will lift our operation to new level of service and professionalism – for this I thank you.
All the very best,
Capt. Gordon Scott
I’ve attached …read more
British Embassy Finland
Please click the logo below to watch the video from Finnish website Helsingin Sanomat:
Below is a translation of the page, please scroll down to view in Finnish.
The Super Butler arrives in Helsinki
Training Embassy staff to the British service culture.
A …read more
Success in Malta
Gary was absolutely fantastic and many of our attendees have since told me that his speech was their favourite session of the day. It was so insightful for our whole team to hear from someone who knows our customer base …read more
Intercontinental Hotel, Malta
Many thanks for your energy and enthusiasm throughout the training! We look forward to welcoming you back!
Martin Van Kan
Warm greetings from the sunny Malta.
I trust this email finds you well and your flight back at home was …read more
Customer Service Manager Keeley Pate was invited to visit the Institute during the March 2015 butler school course with the view of inviting the British Butler Institute to train her team in Luton. Training was approved by management at Landmark and …read more
Super Yacht Northern Star
We all thoroughly enjoyed the training and have been putting many of the skills into action over the past week. The girls were all very excited to pack the suitcases last night and use their new suitcase packing expertise.
Nellie …read more
Butler Training for 5 Star Wellesley Hotel, London
As for the training it was just great.
We really enjoyed hearing the stories of butler situations (Pugsy made a lasting impression!) .
The flow and speed of training was fine for the time frame we had.
Another suggestion will be to have …read more
Back on-board MY Pelorus
The British Butler Institute where recently invited back on MY Pelorus to deliver a follow up training program to both the housekeeping team and to the team of stewardesses.
It was a pleasure to see the team again, meet the new …read more
Luxury Yacht Training – MY Icon
Chief Stew, Rebecca O`Halloran
Dear Gary, Thank you for teaching us to do everything beautifully and taking our service to the next level! It was a pleasure to meet you.
Purser, Chantelle Meegan
Dear Mr Williams, It has been an honour to have …read more
March Butler School 2015
A truly fantastic group of students passed through our doors after the recent March 2015 graduating ceremony. Some will go back to their jobs others will return to the various parts of the Globe which they call home, and some …read more
British Ambassador’s Residence, Norway
The British Residence Manager’s …read more
Successful collaboration with Vistajet
The British Butler Institute is very privileged to be invited to train on multiple days during the course of 2015. To deliver consistent service excellence we believe it is vitally important that on-going training is implemented.
It was a wonderful …read more
SC Global World Leaders in Luxury Property
We would like to thank Gary Williams for his inspiration, good humour and exceptional insight into service excellence during his one week training for our train our front of house and Concierge team. We have hosted a number of training …read more
Signature Flight Support
Thank you so much for delivering a fantastic couple of days.
I do believe that the team both learned a substantial amount whilst also enjoying themselves.
As you say, practice is the best instructor, and I sincerely hope that they will …read more
Front of House Training for Alfred Dunhill Ltd
Front of House Training Program Bespoke Alfred Dunhill Ltd
Many thanks for the outstanding training delivered. I have continued to receive positive feedback from the training you delivered.
Bourden House, our flagship store off Berkley Sq, London had a secret shopper in a few …read more
Finest Restaurant in Poland
The British Butler Institute was commissioned to train the management team at one of the finest restaurants in Poland. The brief was to implement our world renowned front of house restaurant training program to the managers whom in turn will …read more
September 2014 Class
Another full class that recently completed our 4 week butler training program in London September 2014. 5 students elected to do the work placement program with The Ritz London after the course and again the course was a great success!read more
Luxury Residential Training in Bel Air, California a resounding success.
Testimonials from Bel Air, California, USA
Brief: To deliver training that will help the staff achieve seamless front and back of house service in all areas of the household as well as all outside areas including the pool areas. The staff …read more
Best Super Yacht Over 3000 Gross Tonnes, 2014
The British Butler Institute helps secure the Madame Gu ‘best super yacht over 3000 gross tonnes’ 2014 title.
Please view the client’s letter of …read more
Luxury Yacht School – M Y Pelorus Testimonial
I feel very privileged to have had the opportunity to attend your course last week, the concierge services are a big part of my role as a Purser on board Pelorus as the Guest Liaison responsibilities have been redistributed …read more
Luxury Household Training St Moritz, Switzerland
The Institute had the privilege recently to train a team of housekeepers and front of house staff in one of the most spectacular properties the Institute has ever trained at. It was a true honour to work with all the …read more
South of France
Chief Stewardess Chloe Glen invited The British Butler Institute to conduct an intensive Service Essentials Training Program especially developed for the Luxury Yacht Industry. This course was delivered successfully and will stand the team in good stead for the coming …read more
Butler Training at 5 Star Hotel Rixos President Astana Kazakhstan
From my side and from my company side I want say thank you very much for coming and training our staff in Astana.
Was really my pleasure to meet you personally and professionally. And our team is enthusiastic about your training …read more
Gulfstream UK Staff Training
The British Butler Institute was recently awarded the training assignment for Gulfstream UK.
I have already spoken with employees who attended and all spoke very highly of Gary and his professionalism his attention to details and that they found the training …read more
As the world’s most renowned training institute for butlers, we believe that a behind the scenes series would make for fascinating television viewing and would give an audience an insight into what it takes to run such an impressive institution.
Camilla …read more
Graduation Butler School March 2014
Another full class for our March 2014 Butler School! Students from 10 countries had an outstanding experience which is reflected in all of their testimonials. Thanks to the team at the British Butler Institute for all your hard work and …read more
Madame Gu Super Yacht Training
In regards to the training recently provided to us by Mr Williams; this is the second time now that we have had him train members of our team for our upcoming season. Gary is an inspiring and knowledgeable teacher. He …read more
Four Seasons Testimonial
Dear Mr Williams,
We hope our email finds you well.
I am emailing you on behalf of our Hotel Manager, Mr Georgiou, and the whole Management Team, to express our appreciation for all the time and effort put to the training you …read more
Four Seasons Hotel
One of the best instructors we have had since the opening 21 years ago
Managing Director, Four Seasons
The course was extremely interesting. Mr Williams is an extremely knowledgeable instructor, who helped us realise and practice the fine service as we have …read more
February 2014 Front of House Team Training
The Sanchaya, Indonesia.
A member of Small Luxury Hotels of the World TM, Destination Elite and Secret Retreats
Mr Jasper De Kock, Director of F & B and Sommelier:
Very interactive / superb sessions. I personally learned a lot of new things with …read more
Speak up Magazine
Mr Williams Principal recently featured in Speak up magazine – download and read the full story here: Speak up …read more
Institute Principal meets His royal Highness Prince Albert of Monaco
The Principal Mr Williams, was invited to Monaco to attend an awards ceremony at Monaco Yacht Club where he meet Le Prince Souverain Albert II and General Secretary Director: Bernard d’Alessandro amongst others.
It was the highlight of the year to …read more
I have now received the completed evaluation from the participants from the course and attached are the results. Happy to talk you through these at some stage tomorrow if needs be – but all in all excellent feedback. Main …read more
Training The Standard Hotel New York
ANTICIPATE what the guest will need before they ask for it.
A butler has an eye for details, attention detail and would never be happy with anything unless it is absolutely PERFECT, each and every time. CONSISTENCY!
Butlers, are also given the …read more
Year Enrichment Week – ‘6th Form Finishing School’
During Enrichment Week on Wednesday the 17th July, Mrs Hughes arranged for Year 12 students to be joined by Gary Williams from ‘The British Butler Institute’ for a fantastic ‘6th Form Finishing School’.
During Enrichment Week on Wednesday the 17th July, …read more
Luxury Flight Training
The British Butler Institute welcomed the second group from a luxury flight company to London for training. The training was followed by a private tour of Claridges Hotel in …read more
BBC Good Food Magazine
In this month’s BBC Good Food Magazine, TBBI’s principal Gary Williams shares some expert tips on setting your table over the festive period…
View the full article here: BBC Good food magazine December …read more
Cabin Crew Aviation School
You were a complete hit with my team. The feedback was very positive indeed and the day was a complete success. I had some real sceptics on the coach on the way up to London from some of the …read more
Dinner for One
Dinner for One, also known as The 90th Birthday, or by its corresponding German title, Der 90. Geburtstag, is a comedy sketch written by British author Lauri Wylie for the theatre in the 1920s. German television station Norddeutscher Rundfunk (NDR) …read more
Luxury Jet Staff Training
“Thank you Mr Bonell on your outstanding delivery of the course to all of our staff. We have received a marked increase in complements from our clients who say that the service has been outstanding”
CEO Mr K …read more
KBS World News films BBI in London
KBS World News films the recent Butler School in London. KBS World is a television channel for international audiences provided by the Korean Broadcasting System (KBS). It’s your premier window on Korean contents with a nonstop, 24-hour a day, 7-day …read more
Recent Super Yacht Training
“This has been a fantastic experience and I thoroughly enjoyed all parts of the course. You have set a high goal for which I will strive for.” Trudi Miller
“A very well presented course. I have learned many new skills. …read more
University of East London
I just wanted to say thank you again for organising and running a fantastic programme last week.
The feedback from the students has been brilliant and they all appeared to have thoroughly enjoyed the two days.
I hope that we can …read more
Canadian documentary series about incredible schools
During the September 2013 butler school Montreal-based production company Eureka productions and TV5 in Canada is producing a 13-episode documentary series about incredible schools around the world.
The British Butler Institute has been recognized as the leader in Butler Training and …read more