Our team of experts delivers the very latest solutions to our discerning clients all over the world and ensures the highest standards and efficiencies are maintained.
Our unique ‘Capability and Performance Audit’ is an essential tool in enhancing service delivery within the hospitality market.
After an initial consultation and on-site visit we prepare a full report and a range of recommendations and potential actions to the management team. Thereafter, we work with the team to determine how it would like to proceed.
Our culture of client follow-up and aftercare ensures high-level consistency and clients have access to our other business practices, which include recruitment and the British Butler Institute London Finishing and Butler School.
We work with clients to build programs that match their requirements, so that staff are consistently delivering outstanding service. This is backed up by the development of clear, concise, course content and training materials centred on our clients’ needs.
We provide the following Hospitality Training Courses from beginner to advanced level:
- Hotel / resort / cruise line butler. We train existing staff or set up a butler department.
- Hotel / resort / cruise line housekeeper
- Front-of-house staff excellence
Contact us for more information