Venice Sani Resort Greece team 2017

UK : Luxury Training : Hotel & Spa Service Staff School

Dear Mr. Williams,

Kalimera from Greece.

I hope my email finds you well.

I would like, first of all, to thank you once again for the great course you offered us. During those ten days, you shared with us a part of your great experience and knowledge, providing us with the guidelines on how to improve our services.
I ensure you that each and every one of us will definitely use your advice in the best possible way. Sharing your methods with our staff and focusing on how simple it is to change their lives, we will achieve a more personalised service even if the amount of our guests is huge.

We have all kept notes, however, we do expect yours as I suppose they will be more completed and detailed than ours. At the end of the month, we do submit the ‘Updated Operation Services 2017’ to the higher management and we definitely want to include your practices in there. It would be much appreciated if you could send your notes directly to our email addresses so as to save some time.

On our behalf, I assure you that Sani and Ikos resorts will never forget of your critical contribution to our improvement.

It would be our great pleasure to welcome you to our resorts, so please do not hesitate to contact us so as to plan your visit together.

If you need any further assistance, please do not hesitate to contact me directly.

Have a lovely day, Mr. Williams.

Kind Regards,

Effie Sidiropoulou
Rooms Division Manager
Sani Beach

Dear Mr. Williams,

Good morning from Greece and Sani Resort!

Thank you so much for your email and your heartwarming words.

The past two weeks have been an experience to treasure. Your attention to small details, your deep knowledge at the Butler’s Industry, your sophisticated phraseology and the refined body language will remain deeply crafted in my mind!

As a polished and refined trainer, who reflects his knowledge and experience, you assisted in widening our horizons, create new ideas and long for implementing our knowledge at our daily operation!

We truly hope to have the pleasure to welcome you at Sani Resort one day to experience our level of service and Greek hospitality, offer you a memorable stay and maybe one day Sani Resort would be among the examples for great service and details that are mentioned in your courses!

Wishing you all the best for the days to come, and may your pen sign the most magnificent agreements!

Thank you for sharing your ‘heritage’ with us!

Warm Regards,

Christina Georgopoulou
Rooms Division Manager

Dear Gary,

Kalispera from the rainy today, Ikos Oceania. I hope that all is well in your end and that you are enjoying your day.

Thank you so much for your wonderful email. It was a pleasure and an honour listening to your stories/experiences while trying to absorb as much as possible.

We would love to see you visiting our hotels as well and offer to you our version of the Greek hospitality.

If there is anything else, please do not hesitate to ask.

Vangelis Koumianidis
Front of House Manager Ikos Oceania